Privacy Policy

Effective Date: 22 October 2025
Last Updated: 22 October 2025

Welcome to First Call PAT Testing Ltd ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information in a fair and transparent way. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or use our services.

First Call PAT Testing Ltd

Email: office@firstcallpattesting.co.uk
Phone: 01202 028846
Website: www.firstcallpattesting.co.uk

We provide professional Portable Appliance Testing (PAT Testing) services to ensure the electrical safety of appliances in your business or property.

We may collect and process the following personal data about you:

• Name
   
• Email address
   
• Phone number
   
• Business address
   
• Job title or role
   
• Any other information you provide via our contact forms, phone, or email
   

When you visit our website, we may collect:

• IP address
   
• Browser type and version
   
• Time zone setting
   
• Device type
   
• Pages visited and time spent on site
   
• Cookies and usage data
   

(See Section 6 for more on Cookies.)

We use your personal data to:

• Respond to enquiries and provide quotes
   
• Deliver our PAT testing services
   
• Send service-related updates and reminders
   
• Maintain records for legal and compliance purposes
   
• Improve our website and services
   
• Send marketing communications (only if you’ve opted in)
   

We process your personal data based on the following legal grounds:

• Contractual necessity – to provide services or respond to your enquiries
   
• Legal obligation – for record-keeping, tax, and compliance
   
• Legitimate interests – to manage and grow our business
   
• Consent – where you’ve agreed to receive marketing or communications
   

We will never sell your personal information. We may share it with:

• Service providers (e.g. IT or cloud storage providers)
   
• Regulatory bodies or legal authorities (if required)
   
• Our accountants or legal advisors
   
• Subcontractors (only when necessary to deliver services)
   

All third parties are required to respect the security of your data and process it only for specified purposes in accordance with our instructions and the law.

Our website uses cookies to improve functionality and user experience. Cookies are small files stored on your device.

• Necessary cookies – for core site functionality
   
• Analytics cookies – to understand how visitors use our website (e.g. Google Analytics)
   

You can control cookie settings through your browser. For more information,

We retain your data only for as long as necessary for the purposes described in this policy, or as required by law (e.g. tax or regulatory purposes).

Typically:

• Customer data: kept for up to 7 years
   
• Website contact form entries: retained for up to 12 months
   
• Email communications: retained for up to 3 years
   

You have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion ("right to be forgotten")
   
• Object to or restrict processing
   
• Withdraw consent (for marketing)
   
• Data portability (in applicable cases)
   

To exercise any of these rights, contact us.

If you're not satisfied, you can lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk

We take appropriate technical and organisational measures to protect your personal data, including secure servers, encrypted communications, and access control measures.

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date. Please review it regularly.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

First Call PAT Testing Ltd
Email: office@firstcallpattesting.co.uk
Phone: 01202 028846